Please review our refund and order cancellation rules carefully.
All orders are processed according to the service selected by the customer. Refunds are provided only where they are applicable under this policy.
If an order is marked as failed, canceled by the provider, or cannot be completed because of a provider-side issue, the applicable amount may be returned to the user's panel balance.
When a service provider cancels an order, the order may be refunded according to the provider's response and the system's refund rules.
Orders canceled at the customer's request may be subject to the applicable partial-refund rules of the panel.
Completed orders are generally not eligible for refunds once the requested service has been delivered successfully.
Customers are responsible for entering correct links, usernames, quantities, and other required information. Refunds may not be available where an order cannot be delivered because incorrect information was supplied by the customer.
Customers should avoid placing duplicate orders for the same target unless the selected service specifically permits it. Duplicate orders may not qualify for a refund.
Approved refunds are normally returned to the customer's panel balance and may be used for future orders.
Any attempt to abuse, manipulate, or repeatedly misuse the refund system may result in account restrictions.
If you believe an eligible refund has not been processed, contact support with the relevant order ID and details.